Frequently Asked Questions
Here are answers to our most frequently-asked questions. If you have a question that is not answered here, please contact Customer Service at:
What does "vintage" mean in the item descriptions?
Found Interiors sells a combination of vintage and new items. Items designated as "vintage" are items that have been pre-owned and pre-loved. They range from antiques to contemporary items. As pre-owned items, they make contain occasional marks, but we consider these a sign of character. These "character marks" are noted in the item descriptions as needed.
How are items searched?
Found Interiors’ website provides a variety of methods to easily find products. “Shop by Item” will sort items into related categories for similar objects. “Shop by Style” allows you to view items grouped by design type. “Shop by Room” creates groupings based on the room in which an object would frequently be used. “Shop by Color” arranges items based on their predominant color. “Shop by Status” sorts objects based on whether they are new or vintage items. “Shop All” will show all items currently for purchase on Found Interiors.
Is there tax on items at Found Interiors?
Currently, only Pennsylvania residents pay 6% tax, which will be added at the time of order.
How can I ask the Found Interiors staff a question?
If you have a question not answered by the Found Interiors website information, please forward your question to email@example.com and a member of our staff will be happy to respond to your query!
How long will my order take to be processed?
Orders will ship within one business day (Mon-Fri) of order placement. Orders will ship the next business day after weekends or holidays. Found Interiors will contact you with shipping confirmation once a package has been shipped.
How will my order ship?
Orders will ship either USPS Priority or Retail mail.
What are the shipping fees?
Shipping fees cover the processing, handling, packing and delivery of your order.
Why are shipping fees assessed by weight?
The weight of items at Found Interiors can vary extensively and shippers charge fees by weight. Therefore, it is more accurate to have shipping fees assessed by weight than by an arbitrary price point. For example, two pillow covers weigh less than a pound, so the shipping fees are lower when charged by weight than if the order’s total price determined the shipping fees.
Can I ship items to a PO Box?
Yes, packages can be shipped to PO Boxes
Can items be shipped internationally?
We’re sorry, but at this time, we are only shipping items to the 48 contiguous United States and Washington, DC.
My package did not arrive. What happens now?
Your shipping confirmation will include a tracking number for your item. You can track your package via the USPS website. Due to the increase in package theft, Found Interiors is NOT responsible for packages that are marked as delivered by USPS but have not reached the purchaser. If you are concerned about package theft in your area, we recommend that you ship to an address where you know someone will be available to receive the package.
Returns & Cancellations FAQs
Can I cancel an order after it has been placed?
If you have placed an order but want to cancel it, you may do so within 12 hours of placing the order. All cancellation requests must be made in writing to the customer service team at firstname.lastname@example.org. Once the order is in the processing stages or marked as shipped, it cannot be cancelled.
My package arrived damaged. Can I return it?
All items are inspected prior to shipping and are carefully packaged. However, accidents sometimes do occur. If your merchandise arrives damaged, you must document this damage by photoing the item and packing material and contact the customer service team within 48 hours of the item’s delivery with your damage claim. Arrangements will then be made for a refund if it is determined that the item has been damaged in the shipping process. Claims made more than 48 hours after a package has been marked as delivered may not be honored.
Can I return an item if I don’t like it?
We strive to provide the most accurate product information and photography for our customers. However, colors and finishes often range from piece to piece due to the vintage nature of an item, variation in dye lots, etc. Our customer service team is here to help and happy to help provide additional information about items on our website. Please note that any return requests made for any reason other than an item being damaged or defective fall under the category of "buyer's remorse" and the customer will be responsible for a 15% restocking fee and shipping costs that apply to the item.
Can I return sale items?
The purchase of any sale merchandise is considered a final sale. There are no returns or exchanges on sale items. Do not ship back sale items as refunds will not be granted.