How long will my order take to be processed?
Orders will ship within one business day (Mon-Fri) of order placement. Orders will ship the next business day after weekends or holidays. Found Interiors will contact you with shipping confirmation once a package has been shipped.
How will my order ship?
Orders will ship either USPS Priority or First Class mail depending on shipping rates.
What are the shipping fees?
Shipping fees cover the processing, handling, packing and delivery of your order.
Can I ship items to a PO Box?
Yes, packages can be shipped to PO Boxes
Can items be shipped internationally?
We’re sorry, but at this time, we are only shipping items to the United States.
My package did not arrive. What happens now?
Your shipping confirmation will include a tracking number for your item. You can track your package via the USPS website. Due to the increase in package theft, Found Interiors is NOT responsible for packages that are marked as delivered by USPS but have not reached the purchaser. If you are concerned about package theft in your area, we recommend that you ship to an address where you know someone will be available to receive the package.
Returns & Cancellations FAQs
Can I cancel an order after it has been placed?
If you have placed an order but want to cancel it, you may do so within 12 hours of placing the order. All cancellation requests must be made in writing to the customer service team at firstname.lastname@example.org. Once the order is in the processing stages or marked as shipped, it cannot be cancelled.
My package arrived damaged. Can I return it?
All items are inspected prior to shipping and are carefully packaged. However, accidents sometimes do occur. If your merchandise arrives damaged, you must document this damage and contact the customer service team within 48 hours of the item’s delivery with your damage claim. Arrangements will then be made for a refund if it is determined that the item has been damaged in the shipping process. Claims made more than 48 hours after a package has been marked as delivered may not be honored.
Can I return an item if I don’t like it?
We strive to provide the most accurate product information and photography for our customers. However, colors and finishes often range from piece to piece due to the vintage nature of an item, variation in dye lots, etc. Our customer service team is here to help and happy to help provide additional information about items on our website. Please note that any return requests made for any reason other than an item being damaged or defective fall under the category of "buyer's remorse" and the customer will be responsible for a 15% restocking fee and shipping costs that apply to the item.
Can I return sale items?
The purchase of any sale merchandise is considered a final sale. There are no returns or exchanges on sale items. Do not ship back sale items as refunds will not be granted.